Productivity starts with doing the right things.
BILL CAPODAGLIThe results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
More Bill Capodagli Quotes
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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In the long run, it costs more to provide poor rather than good service.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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An idea becomes great when it becomes tangible.
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Always look for ways to improve even the “good show.”
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Habits grow from obtaining knowledge, attitude and skills.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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In the best organizations, love is the real “pixie dust.”
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
BILL CAPODAGLI