Organizational culture begins in HR. This means to hire for attitude and train for skill.
BILL CAPODAGLIThe results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
More Bill Capodagli Quotes
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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In the long run, it costs more to provide poor rather than good service.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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An idea becomes great when it becomes tangible.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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