“When we start fighting crime by any means necessary we become guilty of the same hypocrisy as law enforcement agencies throughout history that break the rules to get the villains, and so become villains themselves.”

Politeness is wasted on the dishonest, who will always take advantage of any well-intended concession.

The US government decided today that because I did such a good job investigating the cyber-industrial complex, they’re now going to send me to investigate the prison-industrial complex.

Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority – can radically increase how much energy and focus they bring to their jobs.

Brand-Dropping’ is the term that the Kluger Agency coined to describe discreetly advertising by product mentioning in song, and we feel we can make this the way of the future without jeopardizing any artist’s creative outlet or typical style.

The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.

All autonomous agencies and authorities, sooner or later, turn into self-perpetuating strongholds of conventional thought and practice.

Every discipline develops standards of professional competence to which its workers are subject… Every scientific community is a society in the small, so to speak, with its own agencies of social control.

We are all mediums for our own basic truths. All we really have in life is the primal force that moves us through our days – our unvarnished, untutored, ever-present, inborn agency.

We need to encourage designers and agencies to be responsible. We need to make sure everyone is sensitive to the issues. But to calculate the girls’ body mass – I personally think it is demeaning.

There are very few men of genius in advertising agencies. But we need all we can find. Almost without exception they are disagreeable. Don’t destroy them. They lay golden eggs.