“If you think about the long term then you can really make good life decisions that you won’t regret later.”

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Every new thing creates two new questions and two new opportunities.

We change our tools and then our tools change us.

If you don’t understand the details of your business you are going to fail.

The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.

The Net is pretty cool, but the physical world is the best medium ever.

People who are right most of the time are people who change their minds often.

People don’t want gadgets, they want services.

A company shouldn’t get addicted to being shiny, because shiny doesn’t last.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

In the end, we are our choices.

I don’t buy stocks, I make stocks.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

Entrepreneurs must be willing to be misunderstood for long periods of time.

Great companies are built on great products.

Understand the difference between being at work and working.

Almost anyone can be an author; the business is to collect money and fame from this state of being.

If you don’t enjoy it, don’t do it. You must love what you do.

As you reach your goals set new ones. That is how you grow and become a more powerful person.

One percent doubt is zero percent faith.

Why not invest your assets in the companies you really like? As Mae West said, ‘Too much of a good thing can be wonderful.

Action is the real measure of intelligence.