“The longer you wait, the harder it is to produce outstanding service.”

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow.

When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right.

Carbon is probably a bit harder to wrap since it’s procedural.

Tranquility is like quicksilver. The harder you grab for it, the less likely you will grasp it.

Greed never allows you to think you have enough; it always destroys you by making you strive ever harder for more.

Don’t work harder than your competition, be your own competition.

I bet the pill is harder to get than drugs–which shows how screwed up this world really is!

It’s even harder to stay at the top in sports than it is to get there.

Conscience is harder than our enemies, Knows more, accuses with more nicety.

I worked hard when I was a consultant. I worked hard when I was in graduate school looking at neuroscience.