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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.

Richard Branson

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Business Customer Expectation Help Key

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There is so much to be learned from listening to people’s hopes, frustrations, and points of view.
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Train people well enough so they can leave, treat them well enough so they don’t want to.
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Every success story is a tale of constant adaption, revision and change.
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As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.
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If family or friends are unwell or ill – it’s perhaps the only thing that really can make one feel vulnerable.
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Colleagues should take care of each other, have fun, celebrate success, learn by failure, look for reasons to praise not to criticize, communicate freely and respect each other.
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If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!
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I am a great believer that you need passion and energy to create a truly successful business.
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Education doesn’t just take place in stuffy classrooms and university buildings, it can happen everywhere, every day to every person.
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Don’t bother doing something unless you’re radically different from the competition.
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You can’t run a business without taking risks. The brave may not live forever – but the cautious do not live at all!
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My general attitude to life is to enjoy every minute of every day. I never do anything with a feeling of, ‘Oh God, I’ve got to do this today.’
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All successful people – not just entrepreneurs – have got things wrong over and over again before finding the right solution.
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Starting a business is a huge amount of hard work. You had better enjoy it.
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If you look for the best in your employees, they’ll flourish. If you criticize or look for the worst, they’ll shrivel up. We all need lots of watering.
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If you aim higher than you expect, you could reach higher than you dreamed.
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