“Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.”

Excuses are the nails used to build a house of failure.

The best place to solve a problem is on paper.

The more obstacles you face and overcome, the more times you falter and get back on track, the more difficulties you struggle with and conquer, the more resiliency you will naturally develop. There is nothing that can hold you back, if you are resilient.

Let others lead small lives, but not you. Let others argue over small things, but not you. Let others cry over small hurts, but not you. Let others leave their future in someone else’s hands, but not you.

We must learn to help those who deserve it, not just those who need it. Life responds to deserve not need.

For things to change, you have to change. For things to get better, you have to get better. For things to improve, you have to improve. When you grow, everything in your life grows with you.

Take interest and even delight in doing the small things well.

Every day, stand guard at the door of your mind.

Economic disaster begins with a philosophy of doing less and wanting more.

Don’t let your learning lead to knowledge. Let your learning lead to action.

If you don’t like how things are, change it! You’re not a tree.

Take care of your body. It’s the only place you have to live.

Work harder on yourself than you do on your job.

If you want to amend your errors, you must begin by amending your philosophy.

Be a student, not a follower. Take interest in what someone says, then debate it, ponder it, and consider it from all angles.

We must all suffer one of two things: the pain of discipline or the pain of regret.

If you want to grow, find a good opportunity. Today, if you want to be a great company, think about what social problem you could solve.

If a user is having a problem, it’s our problem.

I play to win, whether during practice or a real game.

Lots of companies don’t succeed over time. What do they fundamentally do wrong? They usually miss the future.

If your business is not on the Internet, then your business will be out of business.

If you don’t give up, you still have a chance. And when you are small, you have to be very focused and rely on your brain, not your strength.

I don’t care that they stole my idea. I care that they don’t have any of their own

It is only the enlightened ruler and the wise general who will use the highest intelligence of the army for the purposes of spying, and thereby they achieve great results.