Leaders should interact with everyone in their organization as if the interaction is being recorded and will be used as a training film on how to treat colleagues, coworkers, and customers.
There are two ways to look at most problems… ‘Oh Crap!’ or, ‘Good Information!,’ and our choice will give us good information on how to deal with problems in the future.
True ‘magic’ is simply the ability to transcend what seems to be and, thus, transform one’s experience. Maybe we could all use a little ‘Harry Potter’ in our lives.
Trust is simply a set of expectations about the present and the future. The key is to ensure that these are chosen and evaluated based upon awareness versus fear.
