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When values are deeply embedded within an organization, they seldom change.

Bill Capodagli

Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
BILL CAPODAGLI

Factor Love Organization Self
The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
BILL CAPODAGLI

Coworker Produce Results
An idea becomes great when it becomes tangible.
BILL CAPODAGLI

Become Ideas Tangible
Often we will learn more from our failures than we do from our successes.
BILL CAPODAGLI

Failure Learn Success
Productivity starts with doing the right things.
BILL CAPODAGLI

Doing Productivity Right Thing
The key is to make sure you are doing the “right things” before you worry about doing things “right”.
BILL CAPODAGLI

Keys Right Thing Worry
Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
BILL CAPODAGLI

Culture Happens Organization
Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
BILL CAPODAGLI

Character Ego Littles
Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
BILL CAPODAGLI

Media Mouth Years
Habits grow from obtaining knowledge, attitude and skills.
BILL CAPODAGLI

Attitude Habit Skills
Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
BILL CAPODAGLI

Execution Vision Wings
In the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLI

Cost Long Running
In the best organizations, love is the real “pixie dust.”
BILL CAPODAGLI

Dust Love Real
When values are deeply embedded within an organization, they seldom change.
BILL CAPODAGLI

Embedded Organization Values
There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
BILL CAPODAGLI

Dream Greatness Organization
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
BILL CAPODAGLI

Culture Focus Long

When values are deeply embedded within an organization, they seldom change.

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When values are deeply embedded within an organization, they seldom change.

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