Bob Hayes Quote - However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers’ growing intolerance of non-native speech, more so than in other countries.

Bob Hayes on accents

“However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers’ growing intolerance of non-native speech, more so than in other countries.”

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