Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
TONY HSIEHFor me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
More Tony Hsieh Quotes
-
-
Help shape the stories that people are telling about you.
TONY HSIEH -
There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
TONY HSIEH -
Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
TONY HSIEH -
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
TONY HSIEH -
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEH -
Whatever you are thinking, think bigger.
TONY HSIEH -
Your brand is your culture.
TONY HSIEH -
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
TONY HSIEH -
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEH -
Help inspire people to realize they are capable of changing the world.
TONY HSIEH -
The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEH -
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEH -
What’s the best way to build a brand for the long term? In a word: culture.
TONY HSIEH -
Don’t play games that you don’t understand, even if you see lots of other people making money from them.
TONY HSIEH -
Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH