When you really listen to another person from their point of view, and reflect back to them that understanding, it’s like giving them emotional oxygen.
How different our lives are when we really know what is deeply important to us, and keeping that picture in mind, we manage ourselves each day to be and to do what really matters most.
People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
