When you really listen to another person from their point of view, and reflect back to them that understanding, it’s like giving them emotional oxygen.
Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.
People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
One of the most important ways to manifest integrity is to be loyal to those who are not present. In doing so, we build the trust of those who are present.
