With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That’s how people want to be treated, with respect. That’s what I tell my employees – customer service is very important.
I’m from there. You know, when you grow up with these people and see them every day and then you look at the numbers… it was easy; it was a no-brainer. And when Sony took a look, it was a no-brainer to them, too.
