There’s no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It’s that simple.
LEE IACOCCAFormal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.
More Lee Iacocca Quotes
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Are we going to be a services power? The double-cheeseburger-hold-the-mayo kings of the world?
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I’d really love to meet the guy I’m supposed to be. I’d hire him in a second.
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The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.
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If you make believe that ten guys in pin-striped suits are back in a kindergarten class playing with building blocks, you’ll get a rough picture of what life in a corporation is like.
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Formal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.
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As you go through life, there are thousands of little forks in the road, and there are a few really big forks-those moments of reckoning, moments of truth.
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A good deal is a state of mind.
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There is no substitute for accurate knowledge. Know yourself, know your business, know your men.
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What is it that you like doing? If you don’t like it, get out of it, because you’ll be lousy at it.
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Every little kid wants to grow up to be a cowboy, and I did.
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I learned about the strength you can get from a close family life. I learned to keep going, even in bad times. I learned not to despair, even when my world was falling apart. I learned that there are no free lunches. And I learned the value of hard work.
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The most successful businessman is the man who holds onto the old just as long as it is good, and grabs the new just as soon as it is better.
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If you own up to your mistakes, you don’t suffer as much. But that’s a tough lesson to learn.
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I forgot to shake hands and be friendly. It was an important lesson about leadership.
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There’s a world of difference between a strong ego, which is essential, and a large ego-which can be destructive.
LEE IACOCCA