I was obsessed with this idea that these things that you collect, they just say so much about who you are. I can’t say it came from hard-nosed business analysis… It was just something I really want to see built.
I look around my neighborhood, and I see people hailing a cab or ordering their food and then paying for it all with their phone. I’ve read about that stuff for a really long time, and now it’s starting to become commonplace.
I think anyone who makes products has this simultaneous joy and, almost, shame looking at it. You look at it all day and all you can see is all these things you want to make better.
I’d never managed anyone before, so I don’t have a lot of experience. But I’m lucky – I have a lot of team members who have a really honest relationship with me.
The companies that I really admire the most are the ones that have a deep visceral understanding of why people use their service, and they figure out ways of making money that are completely consistent with how people are feeling and what they are doing at the time.
