The trouble is that we live far from ourselves and have but little wish to get any nearer to ourselves. Indeed we are running away all the time to avoid coming face to face with our real selves, and we barter the truth for trifles.
May the road rise up to meet you, may the wind be ever at your back. May the sun shine warm upon your face and the rain fall softly on your fields. And until we meet again, May God hold you in the hollow of his hand.
We define a true culture of quality as an environment in which employees not only follow quality guidelines but also consistently see others taking quality-focused actions, hear others talking about quality, and feel quality all around them.
