“Your most unhappy customers are your greatest source of learning.”

Expectations are a form of first-class truth: If people believe it, it’s true.

We all have the chance to create a world where extreme poverty is the exception rather than the rule.

Embrace bad news to learn where you need the most improvement.

The more you learn, the more you have a framework that the knowledge fits into.

Don’t tax my income, tax my consumption.

WWW? Nice toy, but what a waste of time.

Life is a lot more fun if you treat its challenges in creative ways.

I studied every thing but never topped. But today the toppers of the best universities are my employees

We’re changing the world with technology.

Every new change forces all the companies in an industry to adapt their strategies to that change.

Don’t let complexity stop you.

Most people overestimate what they can do in one year and underestimate what they can do in ten years.

We all need people who will give us feedback. That’s how we improve.

Creativity allows people to be effective.

Think of business as a good game. Lots of competition and a minimum of rules. You keep score with money.

Your school may have done away with winners and losers, but life has not.