The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSEven a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
More Tom Peters Quotes
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
TOM PETERS -
People of all demographic categories and geographic regions will access a good digital library.
TOM PETERS -
The day firing becomes easy is the day to fire yourself.
TOM PETERS -
Listen while you can, so that you can lead when you must.
TOM PETERS -
How do you achieve excellence?…Stop doing non-excellent stuff!
TOM PETERS -
You can’t live life without an eraser.
TOM PETERS -
Effective listening is a professional achievement-achieved only through hard work.
TOM PETERS -
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
TOM PETERS -
The best leaders are the best notetakers, best askers, and best learners.
TOM PETERS -
Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
TOM PETERS -
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
TOM PETERS -
I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
TOM PETERS -
Execution Excellence! (Show up on time! Leave last!)
TOM PETERS -
The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
TOM PETERS