“If it was easy, everyone would be doing it, and you wouldn’t have an opportunity.”

If you want to uncover problems you don’t know about, take a few moments and look closely at the areas you haven’t examined for a while. I guarantee you problems will be there.

Anything that is measured and watched, improves.

You need to know exactly where you stand in a business at all times. Measure everything, because everything that is measured and watched improves.

When it comes to the Internet, people like dealing with people.

I now know that I learn by solving problems as they arise. Rarely do we learn significant lessons, or significantly improve, any other way.

You got to go down a lot of wrong roads to find the right one.

The Internet has changed everything. We expect to know everything instantly. If you don’t understand digital communication, you’re at a disadvantage.