“The Internet has changed everything. We expect to know everything instantly. If you don’t understand digital communication, you’re at a disadvantage.”

If you want to uncover problems you don’t know about, take a few moments and look closely at the areas you haven’t examined for a while. I guarantee you problems will be there.

If it was easy, everyone would be doing it, and you wouldn’t have an opportunity.

Anything that is measured and watched, improves.

You need to know exactly where you stand in a business at all times. Measure everything, because everything that is measured and watched improves.

When it comes to the Internet, people like dealing with people.

I now know that I learn by solving problems as they arise. Rarely do we learn significant lessons, or significantly improve, any other way.

You got to go down a lot of wrong roads to find the right one.