“Only recently have people begun to recognise that working with suppliers is just as important as listening to customers.”

Most “original” ideas aren’t completely original, but instead are the result of two basic methods for generating ideas: problems in search of solutions and solutions in search of problems.

Creating value is an inherently cooperative process, capturing value is inherently competitive.

Hear much; speak little.

Animal intuitives can diagnose an animal’s physical health problems by listening to the animals.

With my portable recording system, I didn’t feel like I was listening as a distant observer; rather, I had been sucked into a new space – becoming an integral part of the experience itself.

Then I go back and listen to it and for the first time, hear what I just did. It’s like Elvis has left the building while the thing is happening.

I am so in love with just lying in bed listening to Mozart.

We’ve been listening to Wagner, which is so great.

When you take a lover who uncovers all your flaws, listens to the very essence of who you are and embraces you rather than judges you, hold on to this love for a lifetime, as you will never find a love quite as pure.

Listen as I promise, you deserve everything, especially to love again.