Profit in business comes from repeat customers.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
More W. Edwards Deming Quotes
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Quality is everyone’s responsibility.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Hold everybody accountable? Ridiculous!
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It is not enough to do your best; you must know what to do, and then do your best.
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Innovation comes from the producer – not from the customer.
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I am forever learning and changing.
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Customers that boast about your project or service, and that bring friends with them.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Any manager can do well in an expanding market.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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A bad system will beat a good person every time.
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You can not define being exactly on time.
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Export anything to a friendly country except American management.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING