Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
More W. Edwards Deming Quotes
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Whenever there is fear, you will get wrong figures.
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No one knows the cost of a defective product – don’t tell me you do.
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Learning is not compulsory… neither is survival.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Innovation comes from the producer – not from the customer.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The sure way to increase productivity is to better administrate man and machine.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The prevailing system of management has crushed fun out of the workplace.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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You should not ask questions without knowledge.
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It is not necessary to change. Survival is not mandatory.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING