A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
More W. Edwards Deming Quotes
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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A bad system will beat a good person every time.
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It is not enough to do your best; you must know what to do, and then do your best.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Customers that boast about your project or service, and that bring friends with them.
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Innovation comes from the producer – not from the customer.
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In 1945, the world was in a shambles. American companies had no competition.
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Quality is everyone’s responsibility.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Quality is pride of workmanship.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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All anyone asks for is a chance to work with pride.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMING