I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGYou can not define being exactly on time.
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The big problems are where people don’t realise they have one in the first place.
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We are here to make another world.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Hold everybody accountable? Ridiculous!
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Any manager can do well in an expanding market.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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In 1945, the world was in a shambles. American companies had no competition.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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I am forever learning and changing.
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Quality’ means what will sell and do a customer some good – at least try to.
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People don’t like to make mistakes.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING