Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
More W. Edwards Deming Quotes
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The emphasis should be on why we do a job.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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A bad system will beat a good person every time.
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When a system is stable, telling the worker about mistakes is only tampering.
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We are here to make another world.
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The big problems are where people don’t realise they have one in the first place.
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All anyone asks for is a chance to work with pride.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Any manager can do well in an expanding market.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You can not define being exactly on time.
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I am forever learning and changing.
W. EDWARDS DEMING