You know, we love stories and we love narrative; we love to get lost in an author’s world.
JEFF BEZOSMy view is there’s no bad time to innovate.
More Jeff Bezos Quotes
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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If you want to be inventive, you have to be willing to fail.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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If you don’t understand the details of your business you are going to fail.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Determine what your customers need, and work backwards.
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It’s hard to find things that won’t sell online.
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Go to bed early and wake up early. The morning hours are good.
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People who are right most of the time are people who change their minds often.
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I’d rather interview 50 people and not hire anyone than hire the wrong person.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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We are our choices. Build yourself a great story.
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Obsess about customers, not competitors.
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Position yourself with something that captures your curiosity, something that you’re missionary about.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
JEFF BEZOS