We change our tools and then our tools change us.
JEFF BEZOZOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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If you only do things where you know the answer in advance, your company goes away.
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Position yourself with something that captures your curiosity, something that you’re missionary about.
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Failure comes part and parcel with invention. It’s not optional.
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People don’t want gadgets, they want services.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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Focusing on the customer makes a company more resilient.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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It’s not an experiment if you know it’s going to work.
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It’s harder to be kind than clever.
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Work hard, have fun and make history.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
JEFF BEZOS