I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
TONY HSIEHYour personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
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Help inspire people to realize they are capable of changing the world.
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The best leaders are servant leaders – they serve those they lead.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Just figure out what your personal values are then just make those the corporate values.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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