I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEHI view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
More Tony Hsieh Quotes
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Zappos is a customer service company that just happens to sell shoes.
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Most innovation comes from outside your industry applied to your own
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Get the culture right, and everything else just falls into place.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Customer service shouldn’t just be A department, it should be the entire company.
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Whatever you are thinking, think bigger.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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To never forget that the most important thing in life is the quality of life we lead.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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SEO expertise is a core need for today’s online businesses.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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What’s the best way to build a brand for the long term? In a word: culture.
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Chase the vision, not the money, the money will end up following you.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Help shape the stories that people are telling about you.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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