The brand is just a lagging indicator of a company’s culture.
TONY HSIEHThe brand is just a lagging indicator of a company’s culture.
More Tony Hsieh Quotes
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Help shape the stories that people are telling about you.
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Your culture is your brand.
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Things are never as bad or as good as they seem.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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What’s the best way to build a brand for the long term? In a word: culture.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Without conscious and deliberate effort, inertia always wins.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Chase the vision, not the money, the money will end up following you.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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To never forget that the most important thing in life is the quality of life we lead.
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