When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
HOWARD SCHULTZTo be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
More Howard Schultz Quotes
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Customers must recognize that you stand for something.
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Don’t be threatened by people smarter than you.
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Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.
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Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
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Risk more than others think safe.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
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Great companies are defined by their discipline and their understanding of who they are and who they are not.
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In this ever-changing society, the most powerful and enduring brands are built from the heart.
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I can’t imagine a day without coffee. I can’t imagine!
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The challenge of the retail business is the human condition.
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Success is something that has to be earned every day.
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Sometimes you have to create the thing you want to be part of.
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I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.
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We are not in the coffee business serving people, we are in the people business serving coffee.
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Whatever you do, don’t play it safe. Don’t do things the way they’ve always been done. Don’t try to fit the system. If you do what’s expected of you, you’ll never accomplish more than others expect.
HOWARD SCHULTZ






