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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

Ken Blanchard

No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARD

Empowerment Knowledge Mean Skill Team
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD

Care Gratitude Life Love People
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Nice guys may appear to finish last, but usually they are running a different race.
KEN BLANCHARD

Different Kindness Motivational Race Run
All good performance starts with clear goals.
KEN BLANCHARD

Goal Goodness Inspirational One Liner
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
KEN BLANCHARD

Ego Help Important See
Catching people doing things right is a powerful management concept.
KEN BLANCHARD

Motivational People Powerful
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
KEN BLANCHARD

Body God Humility Listening Talk
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
Positive thinkers get positive results because they are not afraid of problems.
KEN BLANCHARD

Fear Problem Results Thinking
The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
You have the power to help people become winners.
KEN BLANCHARD

Motivational People Win Yourself
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD

Important Leadership Relationship Yourself
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

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